Q. What do you use to cover the BBQ area so that nothing gets on the ground?
All of our BBQ Hero technicians use thick canvas painting drop sheets which double up with a plastic backing so they are also leak proof.
Q. Do you carry replacement parts?
We do carry some of the more common parts with us, i.e small ceramic tiles. If it’s a specific part your BBQ requires then our technicians can source most parts for most BBQ’s If you think you may know the problem or part that needs replacing, a technician may ask you to send through photos of your BBQ so any parts needed for your job can be picked up prior.
Q. How long until I can use my BBQ/Oven after it’s been cleaned?
You can use your appliance the moment we finish as we don’t use any harsh chemicals and thoroughly rinse off all cooking surfaces using high pressure steam.
Q. What payment methods do you accept?
Our technicians accept either Cash, E.F.T or also Pay ID. Payment by Credit Card is currently not available. However, will be some time in the near future.
Q. How often should I have my BBQ cleaned & serviced?
This comes down to how frequently and/or heavily you may use it. If you use the BBQ say, 3-4 times per week we recommend having it done once every 12 months. If you require it to be done much more frequently, say monthly/quarterly we can work out a plan that suits your needs.
Q. Can BBQ Hero technicians do gas conversions or any other work with gas?
Unless our technician also happens to be a licensed gas fitter or plumber then the answer is no!